Terms & Conditions

Last Updated: November, 2025

Welcome to Mogzauri+ LLC (Company N° 205222454), a tour operator trading as MPLUS (“the Company”, “we”, “our”, or “us”). These Terms and Conditions ("Terms") govern your use of our services, including tour bookings, equipment rentals, and guided activities (collectively, the "Services"). By booking or participating in any of our Services, you agree to be bound by these Terms.

1. BOOKING AND PAYMENT

  • All bookings must be made through our official website, authorized agents, or directly at our office.
  • A deposit or full payment may be required depending on the service.
  • Payments may be made via credit card, bank transfer, or other approved methods.
  • Prices may be quoted in GEL, GBP, EUR, or USD and include applicable taxes unless stated otherwise.

Surcharges: We will not vary your holiday price less than 30 days before departure. Price variations caused by exchange rate fluctuation, government action, or fuel costs before that time will be absorbed or retained up to 2% of your invoiced cost. If a surcharge exceeds 10%, you may cancel and receive a full refund.

2. CANCELLATION AND REFUND POLICY

Client Cancellation:

  • More than 40 days before tour start: full refund.
  • Within 39 days of tour start: no refund.

Agency Cancellation:

  • We may cancel tours due to unforeseen circumstances (weather, safety, minimum group size).
  • A full refund or rescheduling option will be provided.

3. PARTICIPANT RESPONSIBILITIES

Your booking is accepted with the understanding that adventure travel carries risks, including remote travel, trekking, mountain biking, and ski touring. Flexibility is essential, and itineraries may change due to conditions beyond our control. You must follow the guide’s instructions at all times. Our responsibility begins only at the designated meeting point.

  • You must carry valid travel documentation (passport, visas, etc.).
  • We are not responsible for theft of personal items from hotel rooms or safes.
  • You must be in suitable physical condition for your chosen tour.
  • You must inform us of medical conditions, allergies, or dietary restrictions.
  • You are responsible for personal travel insurance covering accidents, medical costs, and cancellations.

4. RISK ACKNOWLEDGEMENT

  • Outdoor and adventure activities involve inherent risks.
  • By participating, you accept potential dangers, including injury, weather, or terrain hazards.

5. EQUIPMENT RENTALS

  • Equipment must be returned in the same condition as received.
  • Damage, loss, or theft may result in additional charges.
  • You are responsible for proper use of rented equipment.

6. PASSPORTS & VISAS

You must ensure you have valid documentation to enter Georgia. Most EU, UK, US, Canadian, and Australian nationals do not require a visa for stays in Georgia, but you must verify current requirements with relevant authorities. Other nationalities may require visas in advance—please check early.

7. CHANGES BY THE CLIENT

  • Requests for changes (date, tour type, etc.) must be submitted in writing.
  • Changes are subject to availability and may incur additional costs.

8. CHANGES BY THE AGENCY

  • We may alter itineraries, schedules, or accommodation for safety or operational reasons.
  • We will inform you of significant changes as soon as possible.

9. LIABILITY AND INSURANCE

  • Mogzauri+ LLC is not liable for personal injury or loss/damage of belongings during the trip.
  • Participants must obtain comprehensive travel insurance.

10. FLIGHT ARRANGEMENTS

Flights are arranged independently. We are not liable for flight-related issues and accept responsibility only for the services we supply directly.

11. FORCE MAJEURE

We are not liable for delays or failure to perform duties due to events beyond our control, such as natural disasters, war, strikes, pandemics, or government restrictions.

12. PRIVACY POLICY

We process personal data only as necessary for booking and service delivery. See our Privacy Policy for full details.

13. GOVERNING LAW

These Terms are governed by the laws of the Republic of Georgia. Any disputes shall be resolved under Georgian jurisdiction.

14. CONTACT INFORMATION

Email: [email protected]

Phone: +995 599 225 872

Address:
Mogzauri+ LLC
Vaja-Pshavela Ave. 25
0160, Tbilisi
Georgia